**Refund Policy – Arktek Labs, Web Design Agency**
At Arktek Labs, we value your satisfaction and strive to provide you with high-quality web design services. Our refund policy is designed to ensure fairness and transparency in the rare event that you are not satisfied with our services.
**Full Refund Eligibility:**
A full refund will be provided if and only if the work for hire has not commenced prior to the request for a refund.
**Partial Refund Eligibility:**
If work on your project has already been started or initiated before your request for a refund, a partial refund of 50% of the total project cost will be issued.
**Refund Request Process:**
To request a refund, please follow these steps:
1. Contact our customer support team at [firstname.lastname@example.org] or [support page link] to initiate the refund request.
2. Provide detailed information about your project, including the project name, contract agreement, and reasons for the refund request.
3. Our team will review your request and assess whether work on your project has commenced. If work has not started, a full refund will be processed.
4. If work has been initiated, you will be informed that a partial refund of 50% is the maximum amount eligible for refund.
Refunds will be processed using the original method of payment, and the time it takes for the funds to reach your account may vary depending on your payment provider.
Please note that certain circumstances may exempt your project from our refund policy. These may include but are not limited to:
1. Changes to project scope or requirements after work has begun.
2. Delay in providing necessary information or assets required for the project.
3. Breach of the terms and conditions of the contract.
In such cases, refund eligibility will be assessed on a case-by-case basis.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at [email@example.com] or visit our [support page link]. We are here to assist you and ensure your satisfaction with our services.
Thank you for choosing Arktek Labs for your web design needs. We look forward to serving you with excellence.